The Hr Manager Of A Company - 1554 Words

If I were the HR manager of a company the three job analysis approaches I will conduct for a customer service position are Identifying the Functional Analysis , Position Analysis Questionnaire , and Critical Incident Technique . Functional Job Analysis is a standard process that can be used to appraise various jobs. One can use this method by creating task statements and then rates each task statements on its orientation and level with regard to data, people and things. Orientation is deliberated by assigning 100 perecent points across three functional areas to point to how much of each is involved in the task .Level of each measurement that can be high or low is the level of difficulty with which a person engages in each role(†¦show more content†¦The pros of PAQ is that it has been endorsed and is deemed valuable in research, practice, and extensive assortments of applications. It has been used in a variety of personnel functions including compensation and training, its predominantly useful in determining the capability and qualities necessary to perform the job. The cons of PAQ is that many objects are irrelevant, a great portion of items are unsuitable for managerial and professional jobs as i t engages only use of machines and equipment. The PAG method can also be somewhat complex to use. The Critical Incident Technique The critical incidents technique can be defined as a set of procedures for methodically identifying behaviors that add to the success or failure of individuals or organizations in specific situations. The pros of the critical incident technique is that its best at determining vital features of the job, another advantage is that It’s flexible and the information can easily be collected, the respondent speaks without restraint, and it focuses on day to day actions. In addition, it’s not expensive and will aid in finding out a lot of significant information. This technique can be applied by only using the questionnaire , conducting an interview is not necessary. The cons of this method is propensity to trait events in the job to the character of the person, misunderstanding between the personality and behaviors which depend on the phrasing and the language of the